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Online Consultations

We offer online consultations and along with E-Consult which you can access via the banner, we have been chosen to pilot an online consultation product via Accurx which we also use as our patient text messaging service. We would really appreciate it if you would trial this online consultation pilot for us and if you have previously used E-Consult- provide feedback on which one you found more user friendly and accessible, we would also appreciate any feedback on your use of Accurx- Patient Triage.

The link to request an online consultation is below, answer a few short questions and we will get back to you within 2 working days :

https://florey.accurx.com/p/A85616

Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours.  The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.  They will not be read Monday-Friday between the hours of 1800 – 0900. Please contact 111 during out of hours or 999 if this is an emergency.


CORONAVIRUS

Important information about the coronavirus (COVID-19)

The NHS across Gateshead and South Tyneside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found

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Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website

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We are requesting that anyone who has recently returned from any affected areas and are showing any acute respiratory/viral symptoms (fever, cough, diarrhoea)  to not attend the GP Surgery.  Please self isolate and contact NHS 111 for advice. https://111.nhs.uk/covid-19

For further information regarding coronavirus please follow the link below. 

for information regarding social distancing and vulnerable people, please follow the link below:

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

Face Coverings Exemption

There is no requirement for GPs to confirm eligibility for exemption from using face coverings.

The government advice about exemptions relating to their use on public transport can be found here

There is an easy read version of this guidance here https://www.keepsafe.org.uk/mask

Please see further information below from our Local Medical Committee


Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

This website is aimed at providing you with the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

A ‘healthy lifestyle’ is what we recommend:

  • Stop smoking
  • Eat a balanced diet with plenty of fruit and veg
  • Exercise regularly
  • Keep alcohol intake within recommended limits

Online Services (Patient Access)

We now offer online booking appointments, ordering of repeat prescriptions and online access to summary information within patient records, i.e allergies and adverse reactions.  Please see reception staff to access this service.

Home Visiting Guidelines

Most patients who need to consult a GP will be seen at the surgery but we continue to make a limited number of home visits when this is appropriate.

Our guidelines are in accordance with the National and local recommendations and are produced below.

GP Visit Recommended
GP home visiting can make good sense and is the best way of giving a medical opinion in cases involving:

  • The terminally ill
  •  The truly bed-bound patient, for whom travel to premises by car would cause a deterioration in their medical condition

GP Visit is Not Usual
In most of these cases, to visit would not be appropriate:

  • Common symptoms of childhood illnesses: fevers, cold, cough, earache, headache, diarrhoea/vomiting, and most cases of abdominal pain. These patients are usually well enough to travel by car. It is not harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk, bur car transport is available from friends, relatives or taxi firms. It is not a doctor’s responsibility to arrange such transport.
  • Adults with common problems: such as cough, sore throat, influenza, back pain and abdominal pain, are also readily transportable by car to a doctor’s premises.
  •  Common problems in the elderly: such as poor mobility, joint pain and general malaise, would also be treated by consultation at the doctor’s premises. The exception to this would be the truly bed-bound patient.

To request a home visit please contact the surgery on 01914990966/01914133459 ideally before 11 am.

Electronic Services

We are currently live with Electronic Prescription Service. EPS enables prescribers to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient’s choice.  Please let reception staff know your nominated pharmacy.

HEALTHWATCH GATESHEAD

Because we all care is an initiative from the CQC and Healthwatch England to capture feedback and information from peoples experiences of health and social care especially during the Covid pandemic. We would be very grateful if you could spare the time to complete an online survey at http://www.healthwatchnewcastle.org.uk and follow the links to ‘Because we all care’  or you can talk to Healthwatch direct by contacting 08081789282.

DIGITAL SERVICES

Our practice continues to look at improving their services.  There has been a significant use of digital access and digital services across our practice and we would appreciate hearing about your experience, what works well and what improvements can be made. If you could share your experience by clicking on the link   https://www.surveymonkey.co.uk/r/CQDYWX2 which takes you to a short anonymous online survey. We really appreciate your time and thank you in advance.

 

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