PATIENT INFORMATION REGARDING GP PRACTICES
GP practices in Gateshead Outer West are working closely together to keep services running for our patients during the coronavirus pandemic. Where necessary, we are providing clinical cover for each other so you may find you are given an appointment with a GP or nurse from a neighbouring practice. In this way we can act as locums for each other, with access to your patient record and provide full clinical care during these times of considerable staff shortages.
Dr Mark Dornan has recorded a helpful video outlining how to get healthcare during the coronavirus outbreak – In the video, Mark explains:
- How health and care services have had to adapt and we all need to use them differently
- Why we need you to prioritise looking after your own health at this time
- If you do need help, please don’t wait
The video is available on YouTube here: https://youtu.be/nRN5qICY6Xs
Important information about the coronavirus (COVID-19)
The NHS across Gateshead and South Tyneside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website
We are requesting that anyone who has recently returned from any affected areas and are showing any acute respiratory/viral symptoms (fever, cough, diarrhoea) to not attend the GP Surgery. Please self isolate and contact NHS 111 for advice. https://111.nhs.uk/covid-19
For further information regarding coronavirus please follow the link below.
for information regarding social distancing and vulnerable people, please follow the link below:
Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.
We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.
This website is aimed at providing you with the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
A ‘healthy lifestyle’ is what we recommend:
- Stop smoking
- Eat a balanced diet with plenty of fruit and veg
- Exercise regularly
- Keep alcohol intake within recommended limits
Online Services (Patient Access)
We now offer online booking appointments, ordering of repeat prescriptions and online access to summary information within patient records, i.e allergies and adverse reactions. Please see reception staff to access this service.
We are now offering online consultations, please click on the banner above to access. This site will also offer you self help treatment, travel advice, plus signposting to the relevant person or team.
We would appreciate your feedback with regard to the Digital Services in Primary Care and you can complete a survey via the following link:
Home Visiting Guidelines
Most patients who need to consult a GP will be seen at the surgery but we continue to make a limited number of home visits when this is appropriate.
Our guidelines are in accordance with the National and local recommendations and are produced below.
GP Visit Recommended
GP home visiting can make good sense and is the best way of giving a medical opinion in cases involving:
- The terminally ill
- The truly bed-bound patient, for whom travel to premises by car would cause a deterioration in their medical condition
GP Visit is Not Usual
In most of these cases, to visit would not be appropriate:
- Common symptoms of childhood illnesses: fevers, cold, cough, earache, headache, diarrhoea/vomiting, and most cases of abdominal pain. These patients are usually well enough to travel by car. It is not harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk, bur car transport is available from friends, relatives or taxi firms. It is not a doctor’s responsibility to arrange such transport.
- Adults with common problems: such as cough, sore throat, influenza, back pain and abdominal pain, are also readily transportable by car to a doctor’s premises.
- Common problems in the elderly: such as poor mobility, joint pain and general malaise, would also be treated by consultation at the doctor’s premises. The exception to this would be the truly bed-bound patient.
To request a home visit please contact the surgery on 01914990966/01914133459 ideally before 11 am.
Hollyhurst Medical Centre & Elvaston Road Surgery merged on the 1.7.17, we are now known as I J Healthcare. There will be no changes to the level of care the patients currently receive. However, it is anticipated that by merging we will be able to offer more GP appointments and offer more specialist care within the practice by potentially developing new services. There will be no changes to the structure of the buildings at both sites, opening hours will remain the same, patients can request which site they would like to attend.
A drop in session was held at Hollyhurst Medical Centre on Wednesday 10th May 2017 at 1pm for patients to discuss the amalgamation. The outcome of the meeting was very positive and no issues were raised
Patients response to the proposed amalgamation
Will Dr Singh cover more surgeries at Elvaston?
Dr Singh is planning to cover a full day on a Friday at Elvaston Road.
Are we part of Elvaston surgery yet? It is easier to attend Elvaston rather than Hollyhurst
No, we are proposing to merge on the 1.7.17. Patients have a choice as to which surgery they would like to attend.
Do we have to move surgeries?
There will be no change to the level of service which you receive at present but you will have the additional choice to attend Elvaston surgery if you wished.
Will Dr Drake be working at Elvaston?
The long-time plan is for Dr Drake to work at Elvaston Road as well as Hollyhurst but for the time being Dr Drake will be based at Hollyhurst.
Will there be a big change? Can my father still come to Hollyhurst? He has dementia and lives in Winlaton
There will be no change to your fathers care, he will still be seen at Hollyhurst but he can also be seen at Elvaston Road if he wishes. He will still be seen by the GP of his choice.
Can I still see Dr Singh and Dr Drake at Hollyhurst?
Dr Singh and Dr Drake will still be covering at Hollyhurst. The long term plan is for Dr Drake to cover at Elvaston also.
Will there be any changes that will affect the patients?
There will be no changes that will affect the patients. The positives are that the patients can be seen at either practice and any services that are not offered at present will be offered i.e. minor surgery at Ryton etc.
Asked if the GP’s would change?
At present the GP’s will stay in their own practice apart from Dr Singh who will be carrying out additional surgeries at Elvaston. The long term plan is to offer the patients a choice of all GP’s at either site.
The patients asked about when and what would be happening?
Hollyhurst and Elvaston are proposing to merge on 1.7.17. Patients can be seen at either site. There will be no change to their service of care.
Will the surgery still be in Winlaton as I have been with you since 1950?
Yes, Hollyhurst will remain at its original site.
Will the GP’s still visit me at home?
Yes, there will be no change to the level of care in which you receive now.
Can I be seen at Elvaston?
If the proposed merger goes through on the 1.7.17 you can be seen at either site, Hollyhurst or Elvaston Road.
I am going to see my MP as I don’t want change
I can assure you that nothing will change, you will still see the same staff at the surgery and you can attend Elvaston Road just as you always have but with the option of attending Hollyhurst should you wish to.
What will change? Can I be seen at Hollyhurst even though I live at Ryton? What doctors work at Ryton?
There will be no change to the service you already receive; the care you have always received will remain the same, except you can be seen at either practice, Hollyhurst or Elvaston Road. At present the GP’s working in Elvaston Road is Dr Raw and Dr Singh.
Are we moving to Ryton? As I can’t manage the stairs?
No Hollyhurst will remain in Winlaton and Elvaston Road will remain in Ryton, the two practices are amalgamating but that will not mean change to the surgery you’re presently attending.
We are currently live with Electronic Prescription Service. EPS enables prescribers to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient’s choice. Please let reception staff know your nominated pharmacy.