YOUR NHS DATA MATTERS
As a practice, we fully respect your right as a patient to control your data. The links explain how we share data with other providers, including the Great North Care Record and NHS Digital for secondary use.
You have the right to opt-out at any time from data being shared.
Your data is used in broadly two different ways:
- To provide you with care. This is called “Primary Use“
- To allow for planning and research to be done. This is called “Secondary Use“
Both uses will only be made where it is considered secure and appropriate to use patient data.
Opting-out of data sharing is an option for all patients, however it is not without potential downsides. For Primary Use data, if you opt-out and need care in a local hospital, for example, it may be much harder for the staff to access important medical information about you needed to provide safe and effective care. For Secondary Use, the downsides are more indirect. If everyone in the country were to opt-out, it would make it much harder to ensure funding is used in the NHS to develop services where they are needed. It would also be harder to develop new treatments.
Any choice you make will not impact your individual care. Please click on the link to find out more and opt out if you wish to do so or you can call 0300 3035678.
The NHS Digital Privacy Notice on the GPDPR is available here https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/gp-privacy-notice
How to manage your sharing preferences using the NHS App
You can view or change your current preference at any time.
To view and change your preference in the NHS App:
- Go to Your health
- Select Choose if data from your health and care records is shared for planning and research.
- Select Make your choice.
- Review the information on the page, then select Start now.
- View your preference, then select Change if you want to change it.
- Update your choice, then select Submit.
You can also visit www.nhs.uk/your-nhs-data-matters.
I.J.Healthcare is open to our Patients
Due to restrictions starting to lift, both our surgeries are now fully open and more face to face appointments are being offered. We would ask that social distancing guidelines are still adhered to and we are limiting the amount of patients allowed into the surgery at one time. You must wear a face covering when entering the surgery unless you are exempt and have proof of exemption. If your problem or query can be dealt with over the phone then please contact us rather than coming into the surgery to minimize contact.
Can we also ask that you respect our reception team, they are working extremely hard to answer all calls and queries during this extremely difficult and busy time.
PATIENT INFORMATION RE COVID VACCINATION CERTIFICATES
We are unable to issue this certificate at the practice.
Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.
Proof of your vaccination status will be available on the NHSapp.
The NHSapp can be downloaded from
Alternatively, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.
Vaccination of Cohorts 10-12
Our GP Practice will not be responsible for booking patients vaccines in groups 10 – 12 (18-49 yr olds), this responsibility lies with CBC Health. They will be contacting you via text, phone call or letter to book your vaccine at a local site. Please do not contact the GP practice if you fall into this category. You may also receive a letter from the government when it is your turn to book at one of the mass vaccination sites.
We offer online consultations via E-Consult which you can access via the banner on our home page.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 1800 – 0900. Please contact 111 during out of hours or 999 if this is an emergency.
Important information about the coronavirus (COVID-19)
The NHS across Gateshead and South Tyneside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online. View
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the
Face Coverings Exemption
There is no requirement for GPs to confirm eligibility for exemption from using face coverings.
Please see further information below from our
Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.
We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.
This website is aimed at providing you with the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
A ‘healthy lifestyle’ is what we recommend:
- Stop smoking
- Eat a balanced diet with plenty of fruit and veg
- Exercise regularly
- Keep alcohol intake within recommended limits
Online Services (Patient Access)
We now offer online booking appointments, ordering of repeat prescriptions and online access to summary information within patient records, i.e allergies and adverse reactions. Please see reception staff to access this service.
Home Visiting Guidelines
Most patients who need to consult a GP will be seen at the surgery but we continue to make a limited number of home visits when this is appropriate.
Our guidelines are in accordance with the National and local recommendations and are produced below.
GP Visit Recommended
GP home visiting can make good sense and is the best way of giving a medical opinion in cases involving:
- The terminally ill
- The truly bed-bound patient, for whom travel to premises by car would cause a deterioration in their medical condition
GP Visit is Not Usual
In most of these cases, to visit would not be appropriate:
- Common symptoms of childhood illnesses: fevers, cold, cough, earache, headache, diarrhoea/vomiting, and most cases of abdominal pain. These patients are usually well enough to travel by car. It is not harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk, bur car transport is available from friends, relatives or taxi firms. It is not a doctor’s responsibility to arrange such transport.
- Adults with common problems: such as cough, sore throat, influenza, back pain and abdominal pain, are also readily transportable by car to a doctor’s premises.
- Common problems in the elderly: such as poor mobility, joint pain and general malaise, would also be treated by consultation at the doctor’s premises. The exception to this would be the truly bed-bound patient.
To request a home visit please contact the surgery on 01914990966/01914133459 ideally before 11 am.
We are currently live with Electronic Prescription Service. EPS enables prescribers to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient’s choice. Please let reception staff know your nominated pharmacy.
Because we all care is an initiative from the CQC and Healthwatch England to capture feedback and information from peoples experiences of health and social care especially during the Covid pandemic. We would be very grateful if you could spare the time to complete an online survey at and follow the links to ‘Because we all care’ or you can talk to Healthwatch direct by contacting 08081789282.