Online Consultations

We offer online consultations and along with E-Consult which you can access via the banner, we have been chosen to pilot an online consultation product via Accurx which we also use as our patient text messaging service. We would really appreciate it if you would trial this online consultation pilot for us and if you have previously used E-Consult- provide feedback on which one you found more user friendly and accessible, we would also appreciate any feedback on your use of Accurx- Patient Triage.

The link to request an online consultation is below, answer a few short questions and we will get back to you within 2 working days :


Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours.  The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays.  They will not be read Monday-Friday between the hours of 1800 – 0900. Please contact 111 during out of hours or 999 if this is an emergency.



GP practices in Gateshead Outer West are working closely together to keep services running for our patients during the coronavirus pandemic. Where necessary, we are providing clinical cover for each other so you may find you are given an appointment with a GP or nurse from a neighbouring practice. In this way we can act as locums for each other, with access to your patient record and provide full clinical care during these times of considerable staff shortages.


Dr Mark Dornan has recorded a helpful video outlining how to get healthcare during the coronavirus outbreak – In the video, Mark explains:

  • How health and care services have had to adapt and we all need to use them differently
  • Why we need you to prioritise looking after your own health at this time
  • If you do need help, please don’t wait

The video is available on YouTube here: https://youtu.be/nRN5qICY6Xs


Important information about the coronavirus (COVID-19)

The NHS across Gateshead and South Tyneside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

  • a high temperature or
  • a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found


Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website


We are requesting that anyone who has recently returned from any affected areas and are showing any acute respiratory/viral symptoms (fever, cough, diarrhoea)  to not attend the GP Surgery.  Please self isolate and contact NHS 111 for advice. https://111.nhs.uk/covid-19

For further information regarding coronavirus please follow the link below. 

for information regarding social distancing and vulnerable people, please follow the link below:


Face Coverings Exemption

There is no requirement for GPs to confirm eligibility for exemption from using face coverings.

The government advice about exemptions relating to their use on public transport can be found here

There is an easy read version of this guidance here https://www.keepsafe.org.uk/mask

Please see further information below from our Local Medical Committee

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

This website is aimed at providing you with the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

A ‘healthy lifestyle’ is what we recommend:

  • Stop smoking
  • Eat a balanced diet with plenty of fruit and veg
  • Exercise regularly
  • Keep alcohol intake within recommended limits

Online Services (Patient Access)

We now offer online booking appointments, ordering of repeat prescriptions and online access to summary information within patient records, i.e allergies and adverse reactions.  Please see reception staff to access this service.

We would appreciate your feedback with regard to the Digital Services in Primary Care and you can complete a survey via the following link:


Home Visiting Guidelines

Most patients who need to consult a GP will be seen at the surgery but we continue to make a limited number of home visits when this is appropriate.

Our guidelines are in accordance with the National and local recommendations and are produced below.

GP Visit Recommended
GP home visiting can make good sense and is the best way of giving a medical opinion in cases involving:

  • The terminally ill
  •  The truly bed-bound patient, for whom travel to premises by car would cause a deterioration in their medical condition

GP Visit is Not Usual
In most of these cases, to visit would not be appropriate:

  • Common symptoms of childhood illnesses: fevers, cold, cough, earache, headache, diarrhoea/vomiting, and most cases of abdominal pain. These patients are usually well enough to travel by car. It is not harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk, bur car transport is available from friends, relatives or taxi firms. It is not a doctor’s responsibility to arrange such transport.
  • Adults with common problems: such as cough, sore throat, influenza, back pain and abdominal pain, are also readily transportable by car to a doctor’s premises.
  •  Common problems in the elderly: such as poor mobility, joint pain and general malaise, would also be treated by consultation at the doctor’s premises. The exception to this would be the truly bed-bound patient.

To request a home visit please contact the surgery on 01914990966/01914133459 ideally before 11 am.


Hollyhurst Medical Centre & Elvaston Road Surgery merged on the 1.7.17, we are now known as I J Healthcare. There will be no changes to the level of care the patients currently receive.  However, it is anticipated that by merging we will be able to offer more GP appointments and offer more specialist care within the practice by potentially developing new services.  There will be no changes to the structure of the buildings at both sites, opening hours will remain the same, patients can request which site they would like to attend.

Electronic Services

We are currently live with Electronic Prescription Service. EPS enables prescribers to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient’s choice.  Please let reception staff know your nominated pharmacy.


Elvaston pharmacy in Ryton will close its doors on the 26th September 2020.  Patients whose nominated pharmacy was Elvaston will have their prescriptions sent automatically to Boots Pharmacy, Dene Terrace unless otherwise instructed. I believe all at Elvaston pharmacy are working hard to make sure the transition goes smoothly and causes as minimum disruption to patients as possible.

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