Patient Participation Group

The patient participation group is a group of patients who meet up regularly to discuss any issues they may have, all patients are welcome regardless of age or gender.  At the moment we have a small group of three female members who attend on a regular basis.  We are hoping for a larger group to attend.  If you would like to be part of the patient participation group but are unable to attend, you are welcome to voice your issues or concerns virtually via telephone, in person or e-mail.  The patient participation group meets up every three months.  We display the meeting dates on the notice board in the waiting area and also on the website.

Hollyhurst medical centre patient participation group was set up in January 2012. The group met for the time on 1st February 2012.  The main discussions were around the retirement of Dr Duggal and Dr Singh taking over the practice.

Objectives

  • Your experience with the service provided at Hollyhurst Medial centre
  • How can we improve
  • Appointment system
  • Telephone System
  • Service received from clerical and clinical staff

16.5.17

The patient participation group met on the 16th May 2017 to discuss the proposed amalgamation, only two members attended.  The practice discussed the amalgamation between Hollyhurst and Elvaston Surgery

Fact sent information regarding their services and hope to attend the next PPG meeting

Online patient access was discussed, this service enables patients to book GP appointments on line and order their repeat prescriptions

The recent cyber attack was discussed and the group were interested to hear what protocol Hollyhurst had in place

8.11.17

The amalgamation of Hollyhurst and Elvaston were  discussed and what are the changes for the patients. Patients can be seen at either Hollyhurst or Elvaston.  More services available to patients.

Dr Dafe has emigrated to Canada. We are looking for a new GP to replace her; in the meantime Dr Drake, Dr Raw and Dr Singh are covering the  surgeries

Patient online access is available for patients to make appointments, order repeat prescriptions on line and view their medical records i.e. allergies and adverse reactions

EPS (Electronic prescription service), patients can order their prescriptions which can be collected from a chemist of their choice

Next patient participation group is to be held on Wednesday 9th May 2018 at 1pm, all patients are welcome. We would also appreciate your thoughts about potentially changing Elvaston Road surgeries late night from a Tuesday to a Wednesday. If you would like to express your thoughts please come along, or ring the surgery direct on 0191 4133459.

The Patient Participation Group met on Wednesday 9th May, the following points were discussed;

  • Specsavers Hearing Services and how patients can be seen.
  • Online Service Update
  • Repeat Prescriptions

FACT

Melanie from FACT (Fighting All Cancers Together) attended the PPG meeting to talk with patients about the services FACT offers.

New GP at Ryton

Currently there is a new lady GP which works at Elvaston Road on Mondays & Tuesdays. Dr Lucy Nuttney.

CQC visit 21st August

We had a CQC inspection on Tuesday 21st August; we are awaiting the outcome of this.

Future PPG meetings

We are planning to alternate the PPG meetings between Winlaton and Ryton in the hope that this will attract more patients from both practices.

21.3.19

PPG held at Elvaston Road Surgery

We reiterated our online service and how you can order prescriptions online and book          GP appointments.

Discussions around our new times for ordering prescriptions which are between 10am         and 2pm.  Also there is a new prescription drop in box at both hollyhurst and Elvaston         surgeries in which patients can drop off their paper prescription requests. These will be       actioned within 2 working days.

A Community event has been organised for June the 20th 2019 at Winlaton Community      centre.

poster for upcoming event

TIMS (Tyneside Integrated Musculoskeletal Service)

This is a self referral service that patients can access online for physiotherapy.

https://www.tims.nhs.uk/

Posters will be displayed at both surgeries every month highlighting the amount of patients that failed to attend their appointments.

A notice board is in progress displaying names, picture and job role of all staff.

If anyone would like to see all previous PPG notes from 2012-2016 then please contact the surgery.

 

 

 

 

 

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